Customer Care

ORDERS
Orders may be placed online at www.mgstones.com at any time. All orders received by 12:00pm EST on Monday through Friday will be shipped within 2 business days, provided the items are in stock. Overnight delivery can be accommodated for orders placed by 12:00pm EST, however extra fees will apply. Orders for in-stock items placed on Friday, Saturday or Sunday will ship on Monday or Tuesday. If an item is not in stock or is made-to-order, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock and that are made-to-order are typically between four and six weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships. Orders placed during holiday seasons or when there is a high volume of orders may take longer that the allotted time window. A representative will notify you if the production time is longer than usual.

INTERNATIONAL SHIPPING
Currently we only ship within the United States. If you would like to make a purchase and are from another country, please contact us at info@mgstones.com and we will have a representative contact you for your purchase.

RETURNS & EXCHANGES
ALL SALES ARE FINAL. Unfortunately, we are not able to take returns on any item. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from www.mgstones.com

REPAIRS
MG STONES will repair your pieces with the cost being decided on a case by case basis. Any delicate made-to-order custom designs, including our custom initial ring, should we worn and handled with care. We reserve the right to determine normal wear and usage before deciding on what we will charge for the repair.

SALES TAX
Sales tax is applicable on all orders shipped within New York at the current local rate. Orders shipped outside of New York are not liable for sales tax.

SITE INFORMATION
We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it may not be completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.

SITE IMAGERY
Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so color and size may vary.All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for standard size rings is based on a US size 6.5. Pinky or midi rings are based on a US size 3.5.

DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

DISCLAIMER OF WARRANTY
Except as expressly provided to the contrary in a writing by Mollie Acquavella, LLC dba MG STONES. this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Mollie Acquavella, LLC dba MG STONES disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Mollie Acquavella, LLC dba MG STONES does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Mollie Acquavella, LLC dba MG STONES does not represent or warrant that our site or its servers are free of viruses or other harmful components.

TRADEMARKS
Mollie Acquavella, LLC dba MG STONES and any other product or service name or slogan contained in our site are trademarks of Mollie Acquavella, LLC dba MG STONES and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Mollie Acquavella, LLC dba MG STONES or the applicable trademark holder. All other trademarks, registered trademarks, product names and Mollie Acquavella, LLC dba MG STONES names or logos mentioned in our site are the property of their respective owners.

ADDITIONAL
Mollie Acquavella, LLC dba MG STONES reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Mollie Acquavella, LLC dba MG STONES.